How does payment in the CODESYS Store work?
Online payments have now become a matter of course. New concepts are constantly being developed to make payment safer. Two of them are called Payment Services Directive (PSD2) and Strong Customer Authentication (SCA). We use strong authentication methods to make payment in the CODESYS Store North America as secure as possible. So, whenever customers access their accounts online or trigger electronic payments, they are authenticated. This procedure is ensured by an add-on of the payment service provider. Please therefore always have devices ready for authentication before placing an order (e.g. TAN generator, online password, or cellphone), as otherwise delays or even cancellation of a purchase may occur.
Please contact your bank to learn more about the new possibilities of your payment account and the associated payment methods, such as credit card or PayPal.
What can I do if my registration in the CODESYS Store is not possible?
If your registration in the CODESYS Store is not possible, it may be due to your browser and its security settings. The following measures may be helpful:
- Make sure that you are using the latest version of your browser.
- If you are unsure yourself, please contact your IT department.
Where do I find more technical details?
Please visit the web based CODESYS Online Help: https://help.codesys.com or the CODESYS Support FQA: https://faq.codesys.com/.
What do I do with a license number?
The license number is a 25-digit number which is needed to activate the licenses purchased in the CODESYS Store. The activation can be done directly in the CODESYS Development System via the integrated License Manager or via the CODESYS License Central - an online platform under http://license.codesys.com.
How do I get the products offered in the CODESYS Store?
After registering and successfully logging into the CODESYS Store, you can download the software immediately. However, a license must be purchased in order to use paid products. This will be sent to you automatically by e-mail after purchase. Please make sure that this e-mail does not get lost in your SPAM folder.
What types of licenses are available?
Licensing is either via the CODESYS soft container (software license container tied to the workstation PC) or via the CODESYS Key (a USB dongle with additional functions for security tasks). The latter can contain up to 4,000 licenses and allows these licenses to be used on different workstations or controllers. Depending on the product, workstation licenses are valid permanently or for a certain period of time.
Software- or hardware-bound.
As subscription or one-time purchase.
For products that extend the CODESYS Development System.
The licenses can be stored on a server in the local network and used there by all connected users. The number of licenses determines the number of users possible at the same time. The license activation itself takes place via the CODESYS soft container, which is permanently bound on the server. Alternatively, the license can be stored on a CODESYS key. By changing the CODESYS key, the license can be used on another server.
- currently available for prouducts of the CODESYS Professional Developer Edition, which are available as a subscription
Single device license
The license is stored directly on the target device. For this purpose, the device must be equipped with the runtime system CODESYS Control V3.5 SP4 or higher or a SoftPLC from the CODESYS Store. The license is available to every user of the device, but it cannot be transferred to another device. Alternatively, the license can also be stored on a CODESYS key that is plugged into the device. By changing the CODESYS key, the license can be transferred to other devices.
- For products with the suffix "SL" for Single License.
- For runtime products, or those that extend a CODESYS runtime.
Is there a demo license for the software?
In some cases there is a demo license. The software itself is usually available in full functionality, but the use is limited to a certain number of days or in functionality.
- The demo license can be activated only 1x per installation.
- A dongle may be required to use the demo license.
How can I offer my own content in the CODESYS Store?
Use the CODESYS Store as your additional sales channel. Your benefits:
- As a third-party supplier in the CODESYS Store, you reach tens of thousands of CODESYS users.
- The CODESYS Store provides you with a free marketing platform, and we take care of the billing.
- You profit from our simple installation and update infrastructure.
Basic information is available via the information in the CODESYS Third Party Starter Package.
You have a product in mind that you would like to market via the CODESYS Store please send a draft of your product idea and information about yourself to sales (at) codesys.com.
Where are the examples stored on my PC when I download and install a software package?
The location of all store exampels, installed via a package (manager) can be found in the installation logs wihin 'Package Manager' - select package - 'Details' - 'Installation log'. The default Installation path for all packages is within your Windows User folder:
i. e.: C:\Users\<YOURCURRENTUSER>\CODESYS Examples\RecipeManagement\ ...
What are my options when support is not included in the product I use?
For your request we can only offer a support with costs or the community support at https://forge.codesys.com.
To do this, you first need to buy a support ticket in our store: https://us.store.codesys.com/support-ticket-north-america.html
- With the CODESYS Support Ticket, support services for products from the CODESYS Store can be purchased.
- CODESYS Support Tickets are only valid for products from 3S-Smart Software Solutions.
What do I have to do when I forgot my password?
The customers can change their password, also when the account is added by a third party (proxy).
The following steps are mandatory for the customer:
- Press Login
- Click “Forgot Your Password?”
- Add E-Mail Adress and press “Send”
- The customer will receive an E-Mail to the address that is stored in the Store account, with a description how to reset the password.
- Follow the reset-link in the E-Mail, add a new password (two times) and press “Enter”
Why is my country not offered for registration?
- The CODESYS Store North America is for all customers in North America: USA, Canada and Mexico.
- For all other countries please use the CODESYS International Store: https://store.codesys.com.
Can I get and offer or place an order also outside of the CODESYS Store?
To get an order fom the CODESYS Store please put the products into the store basket. In the basket view you can directly download a PDF offer from CODESYS.
The products you ordered are exclusively distributed via our CODESYS Store. With the high automation behind the frontend we can guarantee lowest prices and fastest processing of your order.
What influences the order of the search results?
The search results are based on the contents of the displayed product detail page. Searches are carried out in the fields: Product name (weighting: 10), short description (weighting: 5) and the associated meta information (keyword, title, weighting: 8). If parts of the article number are searched for, this is also part of the search result with a weighting of 10.
Where can I find books/literature on CODESYS?
All available books on CODESYS are listed on the Wikipedia page about CODESYS. In addition to the author and title, you will often find the reference information for the available books.
How are ratings created in the CODESYS Store?
Ratings in the CODESYS Store can only be submitted after a successful login. A successful login also includes the possibility to download, use and rate CODESYS Store products. Ratings can only be submitted after actual use. Obviously misleading or offensive reviews will not be published.