Frequently Asked Questions about the CODESYS Store

1. Registration and Store Account

What can I do if registration does not work?

If your country is available for selection during registration but registration still does not work, there may be a technical problem.

The following measures may help:

Use the latest version of your browser.
Make sure that JavaScript is enabled.
Check whether your browser's security settings allow registration and use of the CODESYS Store.
In particular, check extensions or security settings that block JavaScript or external content.

If you cannot check these settings yourself, please contact your IT department.

What should I do if I have forgotten my password?

You can reset your password yourself even if your account was created by another person.

Click “Login”.
Select “Forgot your password?”.
Enter the email address associated with your Store account.
Click “Submit”.
Open the password reset email.
Follow the link in the email.
Enter your new password twice and confirm your entry.

If you do not receive an email, please also check your spam folder.

2. Company Accounts and Permissions

What is the difference between an individual customer account and a company account?

Individual customer account

An individual customer account is generally suitable for private individuals, students, or small companies where only one person requires an account in the CODESYS Store.

Products are generally purchased at list price plus the applicable VAT.

Company account

A company account is suitable for companies in which several employees require accounts in the CODESYS Store.

Once the company has provided the required tax documentation, the tax regulations applicable to the company can be taken into account. Contractually agreed prices are stored in the relevant company account.

The company account allows employees' accounts to be managed centrally. The company administrator can:

add and manage employees
assign permissions
define ordering permissions
manage access to software and licenses

Persons added by the company administrator do not need to be reviewed again by CODESYS. The functions they can use depend on the permissions assigned to them.

Why am I unable to order products as an employee of a company?

There are two possible reasons.

You do not have the required permission

For companies with several Store accounts, a company structure with a company administrator is created. The company administrator can place orders immediately. Other persons first require the appropriate approval.

To find the company administrator:

Log in to your Store account.
Open “My Account”.
Select “Company Structure”.

The person at the top of the tree structure is the current company administrator.

If the administrator role needs to be transferred to another person, please contact us-sales@codesys.com.

The company account has not yet been activated

If your company account has not yet been activated by CODESYS, please also contact us-sales@codesys.com.

3. Ordering and Payment

How can I pay in the CODESYS Store?

The following payment methods are available by default in the CODESYS Store:

PayPal
credit card

Corporate customers can also request payment by invoice. To do so, contact the Inside Sales team at us-sales@codesys.com.

Your payment service provider may require additional authentication for an online payment. Have one or more of the following ready:

mobile phone
banking app
online password
TAN generator

If the required authentication cannot be completed, the payment may be delayed or cancelled. Contact your bank or payment service provider for information about the available authentication methods.

Can I request a quotation or place an order outside the CODESYS Store?

Products offered in the CODESYS Store are distributed exclusively through the Store.

If you need a quotation, place the required products in the shopping cart. You can then request a quotation from CODESYS in the shopping cart view.

According to CODESYS, the high level of automation enables low prices and fast processing of your order.

4. Downloads and Installation

How do I obtain products offered in the CODESYS Store?

After registering and logging in successfully, you can download the available software directly from the CODESYS Store.

A license is required to use paid products. After purchase, you will automatically receive the license by email. If the message does not appear in your inbox, please also check your spam folder.

You can also find your purchased licenses under “Licenses” in your Store account.

If you experience problems, contact the distributor in your country. An overview is available on the CODESYS Distributors page.

What can I do if a download does not work?

Three different situations may occur.

The download does not start

The CODESYS Store requires JavaScript to provide all Store functions.

If you use a script blocker, allow the CODESYS Store to run JavaScript. Also check your browser's security and download settings.

Not all expected files are downloaded

Modern browsers may block multiple simultaneous downloads. This may affect the combined download of several components of the CODESYS Professional Developer Edition.

Allow multiple downloads for the CODESYS Store in your browser settings. Alternatively, download the software packages individually from the linked product pages.

The expected download package is not displayed

Some products are provided as a single software package. The available functions are enabled by the relevant license key.

For example, CODESYS Control for Raspberry Pi is provided as a single download package containing several operating modes:

without a license key: demo mode with a runtime of two hours
with a full license: full operation without a time limit
with a multicore license: full operation with multicore support and no time limit

5. Licenses and Activation

What types of licenses are available?

Workstation license

A workstation license is stored either in a CODESYS SoftContainer or on a CODESYS Key.

The SoftContainer is tied to the relevant workstation PC. The CODESYS Key is a USB dongle that can be used on different workstations or controllers and provides additional functionality for security tasks. A CODESYS Key can contain up to 4,000 licenses.

Depending on the product, workstation licenses may:

be software-bound or hardware-bound
be offered as a subscription or a one-time purchase
be permanent or valid for a limited period

They are used in particular for products that extend the CODESYS Development System.

Network license

Network licenses are provided on a server in the local network and can be used by connected users. The number of available licenses determines how many people can use the product at the same time.

The license is either:

stored in a CODESYS SoftContainer that is tied to the server, or
stored on a CODESYS Key.

Moving the CODESYS Key allows the license to be used on another server.

Network licenses are currently available for subscription-based products in the CODESYS Professional Developer Edition.

Single-device license

A single-device license is stored directly on the target device. The device must be equipped with CODESYS Control V3.5 SP4 or later, or with a suitable SoftPLC from the CODESYS Store.

The license is available to all users of the device. If stored directly on the device, it cannot be transferred to another device.

Alternatively, the license can be stored on a CODESYS Key. In this case, it can be used on another compatible device by moving the CODESYS Key.

Single-device licenses are used in particular for:

products with the suffix “SL” for Single License
runtime products
products that extend a CODESYS Runtime

How do I activate a purchased license?

To activate a license purchased in the CODESYS Store, you need the associated 25-digit license number.

You can activate the license in either of the following ways:

directly in the CODESYS Development System using the integrated License Manager
online via CODESYS License Central

Are demo licenses available?

Demo licenses are available for some products. The software generally provides the full range of functions, although use may be restricted by time or functionality.

A demo license can generally be activated only once per installation.
A CODESYS Key may be required for certain demo licenses.

Refer to the relevant product description to determine whether a demo license is available and which restrictions apply.

6. Subscriptions

How can I order a subscription?

You can order subscriptions in two ways.

Multiple subscriptions in one shopping cart

If you order several subscriptions together in one shopping cart, they start and end at the same time. The subscriptions are processed in a single payment transaction and can only be cancelled together.

One subscription per shopping cart

If you order each subscription separately, you can start, manage, and cancel each subscription independently.

How do I obtain and install the included software?

The software packages for the products included in the subscription can be started with one combined download.

Browsers may block multiple simultaneous downloads. In this case, allow multiple downloads for the CODESYS Store or download the individual software packages from the linked product page.

During installation, you can select which software products are to be installed.

The CODESYS Professional Developer Edition license cannot be divided into individual products. It always includes all licenses associated with the subscription.

How can I manage my payment method?

Log in to your Store account.
Open “My Subscription Profiles”.
Click “Edit” for the relevant profile.

To add a new credit card, select “Stored Payment Methods” and then “Add New Card”.

Your credit card details are not stored in the CODESYS Store. They are transferred to Stripe and linked to your customer account using a secret key.

When will I be informed about the renewal?

Two months before your subscription expires, you will receive a reminder email about the upcoming renewal.

This gives you approximately one month to cancel the current subscription or update your payment method, for example if your credit card has expired.

You will receive the billing information one month before the subscription expires.

How is my subscription renewed and billed?

If you do not cancel the subscription in time, the CODESYS Store renews it automatically. Automatic renewal takes place 28 days before the end of the current subscription period.

In connection with the renewal:

you receive the billing information
the renewal is invoiced
the due date of the subscription license key is extended
a transition period of approximately one month begins

After a successful renewal, you will receive a confirmation email.

You can continue to use the same license key as for the initial purchase. When the license is reactivated, the license server updates the subscription expiration date in the CODESYS Development System.

How can I cancel my subscription?

Log in to your Store account.
Open “My Subscription Profiles”.
Select the relevant subscription.
Click the “Cancel” button.

If you cancel before automatic renewal, the subscription ends when the current subscription period expires.

If cancellation takes place after renewal and billing, it applies at the end of the newly purchased subscription period.

Subscriptions purchased together in one shopping cart can only be cancelled together.

What happens after my subscription expires?

After the subscription period has ended, the products included in the CODESYS Professional Developer Edition subscription license can no longer be used or can only be used with restrictions.

Can I exchange existing workstation licenses for a subscription?

Previously purchased licenses for individual CODESYS Professional Developer Edition products remain valid.

On request, individual workstation licenses can be exchanged for a CODESYS Professional Developer Edition subscription license. To do so, contact CODESYS Sales via the “My Question” form.

7. Support and Support Entitlements

How do I obtain support in the CODESYS Store?

The available support options depend on the relevant product and your Store account.

Depending on your request, the following options are available:

general requests via “My Question”
general technical support
software bug reports
paid technical support
community support via CODESYS Forge

Further support options offered by the CODESYS Group are described on the CODESYS Group website.

What support options are available without a support entitlement?

If you are not logged in or do not have a support entitlement, you can submit general requests concerning topics such as:

error messages
general technical topics
sales questions
your Store account

Submit your request using the “My Question” form. Enter your name, email address, and question.

After submitting the form, you will receive an email asking you to confirm your address. Your request is forwarded only after you open the confirmation link in the email.

The confirmation email should arrive within a few minutes. Please also check your spam folder.

What support options are available if my product does not include support?

You can use paid support or community support via CODESYS Forge.

For paid support, you must first purchase a CODESYS Support Ticket. Support tickets are valid only for CODESYS products.

After purchasing the ticket, submit your request via “My Question”. Select the appropriate topic and support package.

What types of support entitlements are available?

Two types of support entitlement may be offered for paid technical support:

paid support with a limited redemption period
paid support without a limited redemption period

If a support entitlement is included free of charge with a subscription, the redemption period begins on the subscription purchase date.

No additional support entitlement is granted when the subscription is renewed or billed periodically.

Refer to the relevant product description for the specific conditions.

How can I tell whether a product includes a support entitlement?

Check the relevant product description. It indicates whether a support entitlement is included free of charge.

This information may also be displayed in the shopping cart.

How can I manage and use my support entitlements?

You must be logged in to the CODESYS Store to manage your support entitlements or submit a request to a department that requires a support entitlement.

Via “My Support Entitlements”

Open “My Account”.
Select “My Support Entitlements”.
Find the required support entitlement.
Click “Redeem Now”.

The “My Question” form then opens with some information already completed.

Via the “My Question” form

Open the “My Question” form.
Select a department.
If the department requires a support entitlement, select it in the “Support Entitlement” field.
Complete the required information.
Click “Submit Ticket”.

Your request is forwarded directly to the responsible paid support department. You will then receive a confirmation email.

The selected support entitlement is used when the request is submitted. You can check the status of your support entitlements in your Store account at any time.

8. Products and Technical Information

Where can I find technical information about the products?

Detailed technical information is available in the web-based CODESYS Online Help.

Additional information may be included in the relevant product description in the CODESYS Store.

Who can I contact if I need more information or am a device manufacturer?

If you need more information or are a device manufacturer, please email us-sales@codesys.com.

Where can I find books and literature about CODESYS?

An overview of available CODESYS books can be found on the English-language Wikipedia page about CODESYS. It includes authors, titles, and, in many cases, purchasing information.

9. Sales Regions and CODESYS Stores

Which CODESYS Store should I use?

The CODESYS Store North America is available to customers in the following countries:

United States of America
Canada
Mexico

Customers in these countries can purchase products from the CODESYS Store North America .

Customers in all other countries should use the CODESYS Store International .

10. Offering Products in the CODESYS Store

How can I offer my own products or content in the CODESYS Store?

You can use the CODESYS Store as an additional sales channel.

As a third-party provider, you benefit from:

access to several hundred thousand CODESYS users
a free marketing platform
payment processing by the CODESYS Store
a straightforward installation and update infrastructure

Basic information is available in the CODESYS Third Party Starter Package.

If you already have a product that you would like to distribute through the CODESYS Store, send a draft of your product idea and information about your company or yourself to storeinside@codesys.com.

11. Search and Further Information

What determines the order of search results?

Search results are based on the content of the relevant product detail pages. The following fields are taken into account in particular:

product name, weighting 10
short description, weighting 5
metadata such as keywords and title, weighting 8
article number or parts of the article number, weighting 10

The closer a search term matches this information, the higher the product may appear in the search results.