Support Ticket North America

$100.00
Article number
NA-2107100000

Ticket for one hour of technical support for CODESYS products available in this Store.

 

A list of alternative support resources is available at https://www.codesys.com/support.

Product Description

Support is provided via email for CODESYS products available on the Store. For support on third-party products, please contact the manufacturer.

 

CODESYS Support Tickets are processed as follows:

  • Once purchased, use the contact form to submit your support request. Please include the following:
    • The support ticket’s order number (provided in the receipt)
    • Short description of the issue
  • Tickets are processed in the order in which they are received
  • The initial response to your ticket will be given within a maximum of 3 business days
  • A ticket provides one hour of support to resolve your issue. We will contact you if the issue can’t be resolved within this timeframe.

 

If long-term support is desired, please use the contact form to inquire about a CODESYS User Support Agreement.

 

You don’t need to purchase a Support Ticket if:

  • You would like to report a bug or if you have pre-sales questions. In these cases please use the contact form.
  • You are an OEM customer and have purchased a CODESYS Runtime Toolkit or CODESYS PLCHandler. You are eligible for support as long as your Maintenance & Support Agreement is valid.
  • You have purchased a product on the CODESYS Store that includes a support ticket. To find out if a product includes a support ticket, please go to the product’s page on the Store and check the information under the “Support” section.
  • You have a valid CODESYS User Support Agreement.

 

For a list of all our support resources, visit us at codesys.com/support.

Support


CODESYS Corporation
A member of the CODESYS Group

900 Cummings Center, Suite 403-T
Beverly, MA 01915
USA

This product includes a support ticket for use within one year after purchase. To submit your support request, please use our contact form and include your order number and a short description of the issue.

For pre-sales inquiries, please use the contact form as well.

Manufacturer


CODESYS GmbH
A member of the CODESYS Group

Memminger Str. 151
87439 Kempten
Germany

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