Support Ticket North America

Ticket for one hour of technical support for CODESYS products available in this Store.

A list of alternative support resources is available at https://www.codesys.us/codesys-support/.

Article number

NA-2107100000

$110.00

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Product Description

Support is provided via email for CODESYS products available on the Store. For support on third-party products, please contact the manufacturer.

A Support Authorization will be added to your CODESYS Store account once you purchase a Support Ticket or a CODESYS product that includes support. You can then submit a support request using this Support Authorization.

To get support, please follow the instructions below:

CODESYS Support Tickets are processed as follows:

Login to your CODESYS Store account
Use the "My Question" button (on the CODESYS Store header menu) to open the Contact Form
Select the “High priority technical support (paid)” option and:

Select the Support Authorization from the drop-down list
Enter the subject and a brief description of the issue

Tickets are processed in the order in which they are received
The initial response to your ticket will be given via email within a maximum of 3 business days
A ticket provides one hour of support to resolve your issue. We will contact you if the issue can’t be resolved within this timeframe.

If long-term support, consulting, or training is desired, please select “Sales” in the Contact Form to inquire about these options.

You don’t need to purchase a Support Ticket if:

You would like to report a bug or if you have pre-sales questions. In these cases, please use the respective option in the Contact Form.
You are an OEM customer and have purchased a CODESYS Runtime Toolkit or CODESYS PLCHandler. You are eligible for support as long as your Maintenance & Support Agreement is valid.
You have purchased a product on the CODESYS Store that includes a Support Authorization. To find out if a product includes support, please go to the product’s page on the Store and check the information under the “Support” section.
You have a valid CODESYS User Support Agreement.

For a list of all our support resources, visit us at https://www.codesys.us/codesys-support/

Support

CODESYS Corporation
A member of the CODESYS Group

200 Cummings Center, Suite 272-D
Beverly, MA 01915, USA

Support

This product includes a free addition to an otherwise paid support authorization of one hour of support. There is no time limit on redemption.

To submit such a technical support request after purchase, a CODESYS Store account is required. After logging in, please use the "My Support Authorizations" list in your account or use the "My Question" contact form. After you have described and submitted your problem, the message will be forwarded to our technical support. They will contact you immediately to determine the next steps.

For general error messages or pre-sales inquiries, please also use the "My Question" contact form and select the appropriate department. This type of request can be used without logging in. A list of alternative support options can be found in the support section of the CODESYS Group website.

Supplier

CODESYS Corporation
A member of the CODESYS Group

200 Cummings Center, Suite 272-D
Beverly, MA 01915, USA