Frequently Asked Questions (FAQ)

What is the CODESYS Store?

The CODESYS Store North America is an online marketplace for CODESYS software products and is dedicated exclusively to customers in the USA, Canada, and Mexico. The CODESYS Corporation headquartered acts as a distributor. Various software products for engineering, runtime development, and administration can be downloaded from the CODESYS Store. More about the CODESYS system can be found on the CODESYS webpage.

CODESYS Store offer

Which CODESYS version is supported?

All products are only available for version 3. CODESYS version 2.x does not support AddOn products from the CODESYS Store.

The exact system requirements for each product can be found on the respective product page under the heading "System requirements".

How does a purchase work?

The CODESYS Store is an online market place which offers payable and free CODESYS add-ons.

Order process

After registration you can download and use the offered software. Chargeable products are initially only available in a time-limited trial version. After your purchase, we will immediately send you a license key to the e-mail address provided. As soon as the license key is activated in the product, the trial version of the product changes into a full version without time limit.

First steps

  1. First register in the CODESYS Store.
    New customers will receive a confirmation email with activation link after submitting the registration. Only after confirming this link, the registration process will be completed.
  2. Log in to the CODESYS Store with your access data (e-mail address and password).
  3. While we check your data during our business hours (Mon-Thu: 8.00-16.00, Fri: 8.00-15.00), you can already browse the CODESYS Store and download the desired software. However, in order to use the software, you will need a license for some products. You will not be able to purchase these until their details have been successfully verified. Free of charge and license-free products can be used immediately.
  4. As soon as we have checked your data, you will receive a confirmation e-mail. Now you can purchase the corresponding licenses. As long as we have not yet activated your user account, a message will appear when you click on the shopping cart, informing you that your data is currently being checked.
  5. The license is stored on a USB dongle, the CODESYS Key. You need one license per workstation or controller. Order a CODESYS Key right away to be able to use the functions of the offered software add-ons. You only need one dongle on which you can store up to 4000 licenses.
  6. After you have ordered a license, you will automatically receive a license number. You can use this immediately to activate your product.

How do I get more information, even if I am a device manufacturer?

Please send a request to us-sales@codesys.com.

How do I get further technical support?

Please send your request to the contact address given in the product.

How can I resolve a potential download issue?

There are two possible issues, which you could observe on pressing a download button:

  1. You expect more than one download
    This is an issue of your browser. Modern browsers do inhibit multiple downloads at once, which is used by the CODESYS Professional Developer Edition. Please deactivate the security setting for the CODESYS Store page.
  2. You expect a different download package
    For some products there is only one download package stored. The different features in this package are controlled via different license keys. For example:
    CODESYS Control for Raspberry Pi has only one download package which contains the demo version, the full version and the multicore version.
    Without a license key the package works in the demo mode (2h)
    With the full license the package works in the full mode (no time limit)
    With the multicore license the package works in the full mode with multicore support (no time limit)

I am registered as an employee of a company within a company account. Why can't I order products?

There are two possible reasons:

  1. You do not have the “Administrator” privilege.
    For companies with multiple people ordering from the CODESYS Store, the system automatically creates a company structure that provides for an administrator with special rights. The owner of this function is the only one who can order straight away. All other persons created in the structure can only order after approval by the administrator.
    To find out which person from your company has administrator rights, click on the "Company Structure" menu in "My Account". The person at the top of the tree structure is currently the administrator of your company account. If you would like us to transfer the administrator function of your company to another person, do not hesitate to contact us-sales@codesys.com. We are happy to assist you.
  1. Your company account has not been cleared by the CODESYS Group.
    In this case, we are happy to assist you. Please do not hesitate to contact us at us-sales@codesys.com

How can I manage my subscriptions in the CODESYS Store?

You can order, maintain, and cancel your subscription in the CODESYS Store North America.

Order

Subscriptions can be ordered in two ways.

  1. Subscriptions for multiple products in one cart
    If you purchase multiple subscriptions in one cart, all of them will start and end at the same date and time. All subscriptions will be grouped in one payment transaction. If you wish to cancel, all subscriptions in the cart will be canceled.
  2. One subscription per cart
    This option allows you to start, maintain, and cancel each subscription independently.

Maintenance

  • To update your payment method, please go to your Customer Account, select "My subscription profiles", and click the "Edit" button.
  • To add a new credit card, please select "Store Payment Methods" and click "Add new card". The details of your credit card will not be stored in the CODESYS Store, but be transferred to the Stripe account and linked with a secret key to the customer account.

Reminder

  • The info email about the upcoming renewal comes again one (1) month before the renewal information, so two (2) months before the subscription expires.
  • This gives one (1) month to cancel the current subscription - or to renew it if the credit card has expired.

Billing

  • The billing info email is sent one (1) month before the subscription expires.
  • Exactly with the sending the due date of the subscription license key is extended and billed.
  • With this renewal a subscription must not expire before reactivated and there is a transition period of 1 month.
  • Therefore, from this point on, a cancellation is only valid again for the end of now purchased upcoming period.

Cancellation

  • Each subscription cart can be cancelled in the customer account section "My subscription profiles". Simply click the "Cancel" button.
  • The info email about the upcoming renewal comes again one (1) month before the renewal information, so two (2) months before the subscription expires.
  • This gives one (1) month to cancel the current subscription - or to renew it if the credit card has expired.
  • The cancellation is then valid for the effective date (end of the current subscription).
  • Before this time a cancellation is always possible.

How does payment in the CODESYS Store work?

Online payments have now become a matter of course. New concepts are constantly being developed to make payment safer. Two of them are called Payment Services Directive (PSD2) and Strong Customer Authentication (SCA). We use strong authentication methods to make payment in the CODESYS Store North America as secure as possible. So, whenever customers access their accounts online or trigger electronic payments, they are authenticated. This procedure is ensured by an add-on of the payment service provider. Please therefore always have devices ready for authentication before placing an order (e.g. TAN generator, online password, or cellphone), as otherwise delays or even cancellation of a purchase may occur. 

Please contact your bank to learn more about the new possibilities of your payment account and the associated payment methods, such as credit card or PayPal.

What can I do if my registration in the CODESYS Store is not possible?

If your registration in the CODESYS Store is not possible, it may be due to your browser and its security settings. The following measures may be helpful:

  • Make sure that you are using the latest version of your browser.
  • Check whether the security settings of your browser allow the registration and use of the CODESYS Store. In general, JavaScript and access to the Google service https://gstatic.com must be possible. 
  • If you are unsure yourself, please contact your IT department.

Where do I find more technical details?

Please visit the web based CODESYS Online Help: https://help.codesys.com.

What do I do with a license number?

The license number is a 25-digit number which is needed to activate the licenses purchased in the CODESYS Store. The activation can be done directly in the CODESYS Development System via the integrated License Manager or via the CODESYS License Central - an online platform under http://license.codesys.com.

How do I get the products offered in the CODESYS Store?

After registering and successfully logging into the CODESYS Store, you can download the software immediately. However, a license must be purchased in order to use paid products. This will be sent to you automatically by e-mail after purchase. Please make sure that this e-mail does not get lost in your SPAM folder.

What types of licenses are available?

  • Workstation license (software or hardware bound), as subscription or one-time purchase:
    Licensing is either via the CODESYS soft container (software license container tied to the workstation PC) or via the CODESYS Key (a USB dongle with additional functions for security tasks). The latter can contain up to 4,000 licenses and allows these licenses to be used on different workstations or controllers. Depending on the product, workstation licenses are valid permanently or for a certain period of time.
  • Single device license (for products with the suffix "SL" for Single License):
    The license is stored directly on the target device. For this purpose, the device must be equipped with the runtime system CODESYS Control V3.5 SP4 or higher or a SoftPLC from the CODESYS Store. The license is available to every user of the device, but it cannot be transferred to another device. Alternatively, the license can also be stored on a CODESYS key that is plugged into the device. By changing the CODESYS key, the license can be transferred to other devices.

Is there a demo license for the software?

In some cases there is a demo license. The software itself is usually available in full functionality, but the use is limited to a certain number of days or in functionality.

  • The demo license can be activated only 1x per installation.
  • A dongle may be required to use the demo license.

How can I offer my own content in the CODESYS Store?

 Use the CODESYS Store as your additional sales channel. Your benefits:

  • As a third-party supplier in the CODESYS Store, you reach tens of thousands of CODESYS users.
  • The CODESYS Store provides you with a free marketing platform, and we take care of the billing.
  • You profit from our simple installation and update infrastructure.

Basic information is available via the information in the CODESYS Third Party Starter Package.

You have a product in mind that you would like to market via the CODESYS Store please send a draft of your product idea and information about yourself to michael.schwarz (at) codesys.com.

Where are the examples stored on my PC when I download and install a software package?

The location of all store exampels, installed via a package (manager) can be found in the installation logs wihin 'Package Manager' - select package - 'Details' - 'Installation log'. The default Installation path for all packages is within your Windows User folder:

%userprofile%\CODESYS Examples\

i. e.: C:\Users\<YOURCURRENTUSER>\CODESYS Examples\RecipeManagement\ ...

What are my options when support is not included in the product I use?

For your request we can only offer a support with costs or the community support at https://forge.codesys.com.

To do this, you first need to buy a support ticket in our store: https://us.store.codesys.com/support-ticket-north-america.html

  • With the CODESYS Support Ticket, support services for products from the CODESYS Store can be purchased.
  • CODESYS Support Tickets are only valid for products from 3S-Smart Software Solutions.

What do I have to do when I forgot my password?

The customers can change their password, also when the account is added by a third party (proxy).

The following steps are mandatory for the customer:

  1. Press Login
  2. Click “Forgot Your Password?”
  3. Add E-Mail Adress and press “Send”
  4. The customer will receive an E-Mail to the address that is stored in the Store account, with a description how to reset the password.
  5. Follow the reset-link in the E-Mail, add a new password (two times) and press “Enter”

Why is my country not offered for registration?

  • The CODESYS Store North America is for all customers in North America: USA, Canada and Mexico.
  • For all other countries please use the CODESYS International Store: https://store.codesys.com.

Can I get and offer or place an order also outside of the CODESYS Store?

To get an order fom the CODESYS Store please put the products into the store basket. In the basket view you can directly download a PDF offer from CODESYS.
The products you ordered are exclusively distributed via our CODESYS Store. With the high automation behind the frontend we can guarantee lowest prices and fastest processing of your order.